What can I do when my Forerunner or Edge will not power on or take a charge?

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09/12/2014

The Forerunner or Edge from time to time may not power on or take a charge. A soft reset can be performed to unfreeze it. No user information will be lost by doing this reset. The reset is most effective when the device is connected to the computer.

The soft reset instructions listed below pertain to the following fitness devices:

  • Forerunner 205, 305, and 310XT
  • Edge 205, 305, 605, and 705

To reset Forerunner or Edge:

  1. Connect device to computer (except 310XT)
  2. Press and hold MODE and LAP/RESET for 10 seconds
  3. Release both buttons
  4. Power device on
  5. Update device firmware using WebUpdater (except 310XT) or Garmin Express.

Your device will now turn on and charge properly. *

*If your device will not power on or take a charge following the soft reset, the charging contacts on the back of the watch and/or charging accessory will need to be cleaned as one of them may have become oxidized.

  1. Disconnect charging accessory
  2. Thoroughly clean the contacts on the watch and charging accessory. The following non-abrasive cleaning agents are safe and effective options for cleaning the contacts:
    • Rubbing alcohol (Isopropyl)
    • Eye glass cleaner
    • Electronic screen wipes
    • Pencil eraser

Once all contacts have been cleaned, soft reset the device again using the instructions above.

Referenced Links:

WebUpdater: http://www8.garmin.com/products/webupdater/howtoinstall.jsp

Garmin Express:  http://connect.garmin.com/en-US/start/

*Please provide your feedback to help us improve your experience.

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