What can be done to unlock an Edge 500 that will not progress past the startup screen?

  • Email this Answer
  • Print this Answer


Older software for the Edge 500 can cause the device to either lock-up or get stuck in a constant power cycle, resulting in the device to never progress past the startup screen. The cause is an unreadable file placed in the NewFiles folder.

The device must be held in mass storage mode to access and delete the NewFiles folder:

  1. Hold the Page/Menu button with device powered off
  2. Connect the device to computer via a USB cable while continuing to hold Page/Menu
  3. Release Page/Menu after 10 seconds for the device to enter mass storage mode
  4. Select the Edge 500 drive once it communicates to computer
  5. Select Garmin folder
  6. Delete NewFiles folder

The device will now proceed past the startup screen. You will need to update the operating software.

Referenced Link:

Update - http://connect.garmin.com/firmware

*Please provide your feedback to help us improve your experience.