How do I correct the Unable to connect with Garmin Services error message in Garmin Express?

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12/23/2014

Garmin Express uses a background service to communicate with Garmin servers. If Garmin Express displays the error message “Unable to connect with Garmin services”, ensure that the service is running and has the ability to connect to the Internet.

•Internet Connection

Ensure the Internet connection meets the system requirements for Garmin Express. A high-speed Internet connection is required. Garmin Express is not intended to be used with mobile broadband (such as MiFi, AirCard, or cell phone tethering), satellite, fixed wireless, or dial-up Internet connections

•Internet Security/Firewall

Security programs can affect the communication between a computer and the Garmin servers. It may be necessary to disable any and all security programs to allow Garmin Express to communicate. Refer to the instructions provided by the application publisher to disable any security programs installed to the computer.

•Computer Date and Time Settings

Incorrect date and time settings on the computer can cause communication errors between the Garmin Core Update Service and Garmin Servers. To adjust date and time settings, click the appropriate Microsoft or Apple FAQ:

Microsoft Windows

To change your computer's time and time zone on Windows XP

Set the clock, Windows Vista

Set the clock in Windows 7

How do I set clock on Windows 8?

Mac OS  X

Set the date and time on your Mac

•Garmin Core Update Service is Not Started

The Garmin Core Update Service is required for Garmin Express to function. The computer or a program may have disabled this service from running. If the service is not running, it will need to be started manually:

Windows:

  1. Press the Windows key + R
  2. Type: services.msc
  3. Click OK
  4. Locate Garmin Core Update Service
  5. Right click on Garmin Core Update Service
  6. Click Start
  7. Verify the status column changes to Started

Mac:

On Mac OS X, the Garmin Express background service is simply called Garmin Express Service. When the Garmin Express Service is running, a black triangle is displayed in the menu bar at the top right-hand corner of the computer screen. If the black triangle is not present when Garmin Express is running, restart the computer.

Garmin Express should now be able to connect to Garmin services. If the issue persists, contact Garmin Product Support by phone.

Referenced Links:

Garmin Product Support: http://www.garmin.com/support

To change your computer's time and time zoneon Windows XP:
https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/windows_date_change_time.mspx?mfr=true

Set the Clock, Windows Vista:
http://windows.microsoft.com/en-us/windows/set-clock#1TC=windows-vista

Set the clock in Windows 7:
http://windows.microsoft.com/en-us/windows/set-clock#1TC=windows-7

How do I set clock on Windows 8?
http://windows.microsoft.com/en-us/windows/answers?tId=c302be43-feb0-4157-9669-200d1db750fd

Set the date and time on your Mac: http://support.apple.com/kb/PH18804

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