Garmin Express uses a background service to communicate with Garmin servers. If Garmin Express displays the error message We are unable to add this device because our servers are unavailable at this time or Sorry, we're having a problem with communicating with our servers, ensure that the service has the ability to connect to the Internet.
Ensure the Internet connection meets the system requirements for Garmin Express. A high-speed Internet connection is required. Garmin Express is not intended to be used with mobile broadband (such as MiFi, AirCard, or cell phone tethering), satellite, fixed wireless, or dial-up Internet connections
Security programs can affect the communication between a computer and the Garmin servers. It may be necessary to disable any and all security programs to allow Garmin Express to communicate. Refer to the instructions provided by the application publisher to disable any security programs installed to the computer.
•Computer Date and Time Settings
Incorrect date and time settings on the computer can cause communication errors between Garmin Express and the Garmin Servers. To adjust date and time settings, click the appropriate Microsoft or Apple FAQ:
Mac OS X
Garmin Express should now be able to connect to Garmin services. If the issue persists, contact Garmin Product Support by phone.
Garmin Product Support: http://www.garmin.com/support
Set the Clock, Windows Vista:
Set the clock in Windows 7:
How do I set clock on Windows 8?
Set the date and time on your Mac: http://support.apple.com/kb/PH18804