What should I do if I receive a server error while using Garmin Express?

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If Garmin Express displays the error message We are unable to add this device because our servers are unavailable at this time or Sorry, we're having a problem with communicating with our servers, follow the steps below to resolve the issue.

•Ensure that Garmin Express is up to date

Update Garmin Express to the current version using the instructions in the FAQ How do I update Garmin Express?

•Internet Connection

Ensure the Internet connection meets the system requirements for Garmin Express. A high-speed Internet connection is required. Garmin Express is not intended to be used with mobile broadband (such as MiFi, AirCard, or cell phone tethering), satellite, fixed wireless, or dial-up Internet connections.

•Computer Date and Time Settings

Incorrect date and time settings on the computer can cause communication errors between Garmin Express and the Garmin servers. To adjust the date and time settings, use the instructions in the FAQ How do I verify that the time, date, and time zone settings are correct on my computer?

•Internet Security/Firewall

Security programs can affect the communication between a computer and the Garmin servers. It may be necessary to disable any and all security programs to allow Garmin Express to communicate. Refer to the instructions provided by the application publisher to disable any security programs installed to the computer.

•Proxy/LAN Settings

Incorrectly configured proxy and/or LAN settings may affect the connection between the Internet and Garmin Express.


  1. Press the Windows key on the keyboard
  2. Type Internet Options
  3. Click Internet Options
  4. Click the Connections tab
  5. Click LAN Settings
  6. Select the box "Automatically detect settings"
  7. Clear any boxes for use of a proxy server
  8. Click OK, then OK again

Mac OS X:

  1. Click the Apple icon
  2. Click System Preferences
  3. Click Network
  4. Click Ethernet
  5. Click the Advanced button
  6. Click the Proxies tab
  7. Select the box "Auto Proxy Discovery"
  8. Click OK

Garmin Express should now be able to connect to the server.

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