What should I do if I'm having issues with the Garmin Express client?

  • Email this Answer
  • Print this Answer


Issues with Garmin Express are usually attributed to out-of-date software or poor communication with a connected device.

NOTE - If you are having an issue downloading updates in Garmin Express, follow the instructions in the FAQ What should I do if I am having problems downloading updates in Garmin Express? instead.

To resolve most issues with Garmin Express:

  • Ensure that the computer meets the minimum system requirements found at www.garmin.com/express
  • Connect the device or ANT Stick to a USB port directly on the back or side of the computer. Avoid using external USB hubs, USB extension cables, or USB ports on the keyboard or monitor.
  • Verify that the USB cable used is a data transfer cable. USB charging cables do not allow Express to communicate with the device.
  • Ensure that Garmin Express is up to date:

    • PC
      1. Open Garmin Express
      2. Click Settings in the upper-right (Gear icon)
      3. Click About
      4. Click Check for Updates to Express
    • Mac
      1. Open Garmin Express
      2. Click Garmin Express in the Menu Bar
      3. Click About Garmin Express
      4. Click Check for Updates to Express
  • Restart the computer and try again

These suggestions should resolve most issues in Garmin Express. Contact Product Support for further assistance if required.

Close window