What should I do if I'm having issues with the Garmin Express client?

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12/19/2014

Issues with Garmin Express are usually attributed to out-of-date software, the device configuration data, or communications with the device.

To resolve most issues with Garmin Express:

  • Ensure the computer meets the minimum system requirements by reviewing the FAQ: What are the minimum system requirements for Garmin Express?
  • Connect the device to a USB port directly on the back or side of the computer. Avoid using external USB hubs, USB extension cables, or USB ports on the keyboard or monitor
  • Ensure that the USB cable is a data transfer cable. USB charging cables do not allow Express to communicate with the device
  • Ensure that Garmin Express is up to date
    • To check for Garmin Express Updates

    • PC
      1. Open Garmin Express
      2. Click Settings in the upper-right (Gear icon)
      3. Click Check for Application Updates
    • Mac
      1. Open Garmin Express
      2. Click Garmin Express in the Menu Bar
      3. Click About Garmin Express
      4. Click Check for Application Updates
  • Delete the device from Garmin Express, then pair it again to update the configuration data

    • To delete the device and reassociate it:

    • PC
      1. Open Garmin Express
      2. Click Device
      3. Click Delete Device from Express
      4. Uncheck the box next to Delete all the backed up files for this device too
      5. Click Confirm to delete the device
      6. Close Garmin Express and restart the computer
      7. Open Garmin Express and follow the on-screen prompts to add the device to Express
    • Mac
      1. Open Garmin Express
      2. Click Device
      3. Click Delete Device from Express
      4. Uncheck the box next to Delete all the backed up files for this device too
      5. Click Confirm
      6. Close Garmin Express and restart the Mac
      7. Open Garmin Express and follow the on-screen prompts to add the device to Express

These suggestions should resolve the most issues in Garmin Express. Contact Product Support for further assistance if required.

Referenced Links:

What are the minimum system requirements for Garmin Express?:
https://support.garmin.com/support/searchSupport/case.htm?caseId={f4ee0930-4078-11e2-e8a7-000000000000}

Garmin Express:
http://www.garmin.com/express

Product Support:
http://www.garmin.com/us/support/

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