Unable to View Videos or Live View through Wi-Fi in the Garmin Drive App

If you are experiencing an error or Wi-Fi connection issues with your dash cam such as the following, see the common fixes and troubleshooting below:

• "Failed to load feed. Try another camera, or try again later"
• "Failed to Load the Video Stream"
• "Unable to Join the Network"

  • For this error on iPhone see "Unable to Join the Network" when Connecting a Garmin Dash Cam Device to the Dezl App or Garmin Drive App on an Apple Phone

• "We Need to Fix Your Connection"
• "Wi-Fi Connection Failed"
• "Your connection to your Garmin device is being interrupted by a VPN or ad-blocking service. Disable that service or allow network traffic for the Garmin Drive app to continue."
• "Your phone failed to discover your cameras Wi-Fi network"
• Spinning circle, does not load, or appears to be stuck
• Video thumbnails buffering/spinning/not loading; Not seeing all videos (assuming the gallery date and filters are set properly)
• Initially connects to the dash cam's Wi-Fi network to view videos or Live View, but subsequent tries fail

• Check for Possible Memory Card Issues

To Extend the Useful Life of your microSD card, Garmin Recommends the Following:

• • Format the memory card at least once every 6 months, after saving any stored video you want to keep.

    • For instructions, see your device's Owner's Manual.

  • Replace the memory card periodically due to the dash camera recording continuously. 

  • Turn off the device when your vehicle is not in use to prevent the dash camera from recording unneeded footage

    • This does not apply while using Parking Guard or Parking Mode. For more info. see Differences Between Parking Guard and Parking Mode Features

  • Use a memory card with a higher storage capacity.

    • Higher-capacity memory cards are overwritten less frequently and will usually last longer.

  • Use a high-quality memory card with a speed rating of class 10 or faster, purchased from a high-quality manufacturer and a reputable vendor.

    • When choosing a memory card, select one specifically designed for dash cams. These cards offer greater endurance and can withstand continuous read-write cycles. Additionally, they are engineered to handle the extreme temperatures and vibrations commonly encountered in a vehicle.

      NOTE: Use only authentic microSD cards with thickness specs 0.7mm +/- 0.1mm to avoid slot damage.

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      Memory cards that may serve this purpose include those listed below. Before making a decision, it’s advisable to examine the manufacturer’s specifications and warranty to ensure that the product aligns with your intended purpose.

      Brand	Family
      ADATA	High Endurance
      Samsung	Pro Endurance
      SanDisk	High Endurance Max Endurance
      Transcend	High Endurance

      Note that if a memory card is used in a way that is not recommended by its manufacturer without being specifically designed for it, such as use in a high-endurance environment like a dash cam, the manufacturer's warranty might not cover any resulting failure or replacement.

    
    

• Phone Requirements 

  • Ensure your phone meets the system requirements for the Garmin Drive™ app

    • Android phones and tablets require Android version 9.0 or later:

      • Wi-Fi and Cellular capability are required for full functionality
      • The Garmin Drive app will not be available in the Google Play Store if the app is incompatible with the device being used
      • Trying to install the app to an incompatible device from the Garmin website will prompt this error message: "Your device isn't compatible with this version"

      Apple phones and tablets require iOS 16.4 or later:

      • Wi-Fi and Cellular capability are required for full functionality
      • Apple only includes the GPS chipset in the Wi-Fi + Cellular models

  • Check for updates to the phone's operating system

    • Android

      NOTE: These steps will vary depending on the phone and OS combination

      1. Open the phone's Settings menu

      2. Touch Software Update or System Updates 

      3. Touch Download and install or Check for system updates

      4. Touch Download or Yes,  then Install Now if updates are available

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      Apple

      NOTE: These steps will vary depending on the phone and iOS combination

      1. Open the phone's Settings menu

      2. Touch General

      3. Touch Software Update

      4. Touch Download and Install, then Install Now if updates are available

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  • Ensure your phone's permissions are enabled

    • See  Phone Permissions Required to Use the dēzl App and Garmin Drive App

  • Ensure that Wi-Fi and/or mobile data is enabled on your phone or tablet

    • The Garmin Drive app must have permission to access your phone's mobile/cellular data for using some dash cam functions.

    • Consult your phone manufacturer for assistance to turn on these services.

• Check for Garmin Software Updates

  • Dash cam software updates

    • See Updating a Garmin Dash Cam with the Garmin Drive App

    • If you are unable to update using the Garmin Drive app, see Updating Garmin Dash Cam Software using Garmin Express

  • Garmin Drive app updates

    • Search for the Garmin Drive app in the Google Play or App Store to check for updates and apply them, if available.

• Toggle Bluetooth and Wi-Fi Off, then Back On

  • These are typically found in your phone's Settings.  Consult your phone manufacturer for assistance if you are unable to locate them.

• If Using Wireless Apple CarPlay or Android Auto, Temporarily Disconnect

  • If you’re using wireless Apple CarPlay or Android Auto, your phone connects to your vehicle via Wi-Fi. This can make it tricky to connect your phone to your dash cam’s exclusive private Wi-Fi for tasks like viewing the gallery, aligning the camera, or updating the dezl or Garmin Drive app. To fix this, temporarily disconnect Apple CarPlay or Android Auto on your car’s screen. This will free up your phone’s Wi-Fi to connect to the dash cam.

  • If you don’t want to disconnect, try doing these tasks when your Apple CarPlay or Android Auto system is powered off.

• Ensure the Dash Cam is Receiving Adequate Power

  • Dash cams without a screen may display a solid green light. This indicates the device is connected to a computer or another low-power USB outlet. The dash cam is not receiving enough power to pair with the Garmin Drive app.

  • Dash cams with a screen may display an image with the Garmin logo and garmin.com/express or garmin.com/dashcamvideos. This indicates the device is connected to a computer or another low-power USB outlet. The dash cam is not receiving enough power to pair with the Garmin Drive app.
    

  • If your dash cam is not receiving enough power, it is recommended to power it using the longer power cable and the Dual USB Adapter that came with it, plugging directly into a 12V power outlet or cigarette lighter outlet in the vehicle.

Proceed to the troubleshooting below if needed.