The Garmin Explore App creates a set of log files when it is being used. These files contain information that will allow Product Support to identify the issue and provide a resolution in a timely manner.

The log files may be requested by Product Support when working to resolve an issue.

Collecting Diagnostic Data

The following steps are for Android and iOS.

Open Garmin Explore App
Touch
Select App Info
Select Send Diagnostic Data¹

Product Support will supply you with instructions on how to get the logs to them.

¹Do not change the 'From field' email address when sending logs, or the diagnostic data may not be received. by Product Support.