There may be a problem with the mapping files if the message “No Detailed Maps Found That Support Routing” is displayed after turning on an automotive device. The message “No Map Data Available” may display when searching for a destination. This may cause the device to show only the locations of major cities or major highways with no side streets.

To Correct This Problem:

Ensure Garmin Express is up to date and reinstall the maps.
- See Garmin Express Fails to Complete the "Downloading Files" Stage or Error Installing Message if the install does not complete.
For “No Detailed Maps Found That Support Routing” - if it cannot be dismissed by pressing OK or the back button, press and hold your finger on the message to clear it.
- If the device displays "Can't Unlock Maps" after clearing the message, follow the instructions in Correcting the Message "Can't Unlock Maps" or "Can't Authenticate Maps" on a Garmin Automotive Device.
For “No Map Data Available” - Ensure the map is enabled on the device by following the steps below.

1. Touch Settings

2. Touch Map & Vehicle

3. Touch myMaps

4. Enable the maps

- - The map is enabled if a checkmark is present.
  - Touch the empty box if a checkmark is missing.
  - See the additional troubleshooting below if the map is missing or the page is blank.

Additional Troubleshooting if the Map is Missing from the Device or was Already Enabled:

Ensure the memory card is inserted and formatted properly if the maps were installed to a memory card.
- See the detailed video for steps to properly insert the memory card:

See Formatting a microSD/SD Memory Card for instructions.

After formatting:

Safely remove your device from the computer after the update has completed. The write-caching feature on some computers may not have completely built or transferred the map to the device even though the update appears to be complete. Safely removing the device before unplugging it can prevent this problem from happening.

To Safely Remove the Device on Windows:

Note: The device can be unplugged normally if the screen shows the orange connection icon

Follow the below steps if the device shows the gray connection icon:

Windows 7/8

1. Click the triangle to show hidden icons

2. Right-click the Safely Remove Hardware icon

3. Click Eject GARMIN

4. Wait for Windows to display the message "Safe to Remove Hardware" before unplugging the device

Windows 10

1. Click the arrow to show hidden icons

2. Right-click the Safely Remove Hardware icon

3. Click Eject GARMIN

4. Wait for Windows to display the message "Safe to Remove Hardware" before unplugging the device

To Safely Remove the Device on a Mac:

1. Open Finder

2. Click Go in the menu bar

3. Click Computer

4. Drag the Garmin device to the Trash to safely remove it

Contact Product Support for further assistance if the above does not resolve your issue.

See Maps Missing After Updating Maps on a Full Coverage Automotive Device for additional troubleshooting.