Follow the removal steps of the following FAQs depending on what apps and services your device is connected to. If you have a device that connects to the Garmin Connect app as well as others, remove it from the Garmin Connect app first and then confirm that it has been removed from the other apps.
Select your product to confirm this information applies to you
I Am Missing Wellness Data in My Garmin Connect Account
Wellness data such as steps, sleep, heart rate, stress or calories not showing in your Garmin Connect™ account, showing after a successful sync by the watch can occur due to a handful of issues described in this FAQ. Select an option from the list below to jump to details.
The Watch Has Been Associated With More Than One Garmin Connect Account
Data Appears In the Garmin Connect App but Not Garmin Connect Web
The Watch Has Been Associated With More Than One Garmin Connect Account
This can occur when you have let a friend, family member, or coach use the watch or if you have created multiple Garmin Connect accounts (due to having multiple email addresses or misspelling an email address when creating an account). When a watch is added to an account, it will no longer sync wellness data to any other accounts to which it had been previously connected.
NOTE: iCloud email addresses are seen as separate email addresses by the Garmin Connect platform and are not interchangeable when signing in to your Garmin Connect account. Example: If you can sign in to a Garmin Connect account with your @icloud.com email address, as well as your @me.com or @mac.com email addresses, you have created more than one Garmin Connect account. The same is true for @gmail.com and @googlemail.com email addresses.
Steps to Resolve a Watch Syncing to Multiple Accounts
If available, use a web browser to sign in to Garmin Connect with each account to evaluate which to use. Generally the account with the most amount of wellness data will be the account you will want to use. Email addresses can be changed between accounts, so you do not have to use email addresses as the sole factor for determining which account to use.
Signing out of one Garmin app on your phone will sign you out of all of them. When you next open any Garmin app it will ask you to sign in to your account
NOTE: The Garmin Express™ program assigns your account on a per-device basis so you do not need to sign out of Express if your device was removed.
Use the account that you decided to use in Step 1 and sign back into Garmin Connect and other applicable programs.
NOTE: If you decided on a specific account, but it has the wrong email address, see Error “Email Is Invalid” or “Is Being Used by Another User”
Follow the pairing instructions found in your device's owner’s manual or at the links below:
Steps to Recover Data That Was Synced to an Incorrect Account
If you discover that your watch synced activities and wellness data to a mistaken account and want to recover that data, you can follow the steps in our FAQ: Instructions to Transfer Data From One Garmin Connect Account to Another. The process to recover wellness data does involve permanently deleting the additional account, so if the data was accidentally uploaded to a friend or family member's account, you may need to have the owner of the account manually export your activity data, send it to you, and you will manually upload the activities to your account. In this case there will be no way to recover wellness data from the time the watch was associated with the incorrect account.
Data Appears In the Garmin Connect App but Not Garmin Connect Web
If your data is appearing in the Garmin Connect app but not on the Garmin Connect website, or vice versa, follow the steps in the section above titled "The Watch Has Been Associated With More Than One Garmin Connect Account".
My Sleep Data is Missing From Garmin Connect
For sleep data to appear in Garmin Connect, you must meet certain requirements which are further explained in the following FAQ: My Sleep Statistics Are Not Displaying in Garmin Connect.
Activity Tracking is Turned Off
Available on some watches, this setting can be changed through settings on the watch (refer to your owner's manual), or by changing the setting in Garmin Connect account. For more information, including steps to enable or disable this feature, see: What is the Activity Tracking Feature on My Garmin Watch?.
Changing Time Zones
This can occur if you do not proactively sync your device prior to changing time zones and after changing time zones. For GPS capable devices, it is also recommended to acquire GPS before and after changing time zones.
Time or Date Is Set Incorrectly
Most Garmin watches have a setting that allows the time and date to be set automatically when syncing with the Garmin Express™ program, GPS, or the Garmin Connect app or to be set manually on the watch. If the watch is set to manual and the time or date is incorrect, your wellness data like steps, heart rate, sleep, and other wellness metrics will upload to Garmin Connect for the wrong time or wrong day making it appear that the data is missing from your account. Setting your watch to automatic will help to ensure that the time and date are correct and that your wellness data uploads to Garmin Connect as expected. See your watch's owner's manual for information about setting the time and date to automatic.
Consent to Upload Data Has Been Disabled
This setting can be changed in Garmin Express or the Garmin Connect app: How Do I Revoke or Allow Consent to Upload My Data to Garmin Connect?.