Troubleshooting a Bluetooth Issue Between an Automotive Device and a Mobile Device

Your automotive device uses Bluetooth technology to connect with your mobile phone.

An Issue With the Bluetooth Connection Between the two can Cause any of the Following Issues:

• Automotive device and phone will not find one another.

• Automotive device and phone encounter problems during the pairing process.

• The pairing process is successful, but devices do not maintain a Bluetooth connection.

• You are unable to hear the person you are speaking with or vice versa.

• Hands-free audio quality is below expectations.

• The automotive device is not importing or displaying your phone's contacts.

If Your Device and Phone are Experiencing Bluetooth-Related Issues, try the Following Troubleshooting:

• Delete pairing history

  • Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices.

  • For step-by-step instructions to clear the pairing history, see Delete the Pairing History on an Automotive Device.

  • Steps for clearing pairing history on the phone can vary by make/model. If you are unsure how to clear the history, you may need to consult your phone's manual or manufacturer.

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  Clear Pairing History on an iPhone

  
  

  1. Open the Settings on the phone
  2. Touch Bluetooth
  3. Touch the  info button
  4. Touch Forget this device

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  Clear Pairing History on an Android Phone

  
  

  1. Open the Settings on the phone
  2. Touch Bluetooth
     • On some Android phones, touch Connected Devices or Connections first
  3. Touch the  gear icon next to the listed automotive device
     • On some Android phones, select the listed automotive device instead
  4. Touch Forget this device

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  Alternate where the pairing is initiated

  • Depending on the phone, it may prefer to be the active or passive party in the pairing process for proper functionality

  • If you had initiated pairing from the automotive device originally, try initiating pairing from the phone instead, or vice versa

  • Consult the owner's manual of your automotive device or phone for steps to initiate pairing

NOTE: A phone call is prioritized over any other audio. The device will mute spoken navigation prompts when a call is active. Voice commands are not allowed during a phone call. The visual on-screen navigation prompts continue. Navigation prompts resume when the phone call is disconnected.