- Open the Settings on the phone
- Touch Bluetooth
- Touch the
info button
- Touch Forget this device
Select your product to confirm this information applies to you
Troubleshooting a Bluetooth Issue Between an Automotive Device and a Mobile Device
Your automotive device uses Bluetooth technology to connect with your mobile phone.
An Issue With the Bluetooth Connection Between the two can Cause any of the Following Issues:
Automotive device and phone will not find one another.
Automotive device and phone encounter problems during the pairing process.
The pairing process is successful, but devices do not maintain a Bluetooth connection.
You are unable to hear the person you are speaking with or vice versa.
Hands-free audio quality is below expectations.
The automotive device is not importing or displaying your phone's contacts.
If Your Device and Phone are Experiencing Bluetooth-Related Issues, try the Following Troubleshooting:
- Delete pairing history
Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices.
For step-by-step instructions to clear the pairing history, see Delete the Pairing History on an Automotive Device.
- Steps for clearing pairing history on the phone can vary by make/model. If you are unsure how to clear the history, you may need to consult your phone's manual or manufacturer.
Alternate where the pairing is initiatedDepending on the phone, it may prefer to be the active or passive party in the pairing process for proper functionality
If you had initiated pairing from the automotive device originally, try initiating pairing from the phone instead, or vice versa
Consult the owner's manual of your automotive device or phone for steps to initiate pairing
NOTE: A phone call is prioritized over any other audio. The device will mute spoken navigation prompts when a call is active. Voice commands are not allowed during a phone call. The visual on-screen navigation prompts continue. Navigation prompts resume when the phone call is disconnected.