Select your product to confirm this information applies to you

Troubleshooting a Bluetooth Issue Between an Automotive Device and a Mobile Device

Your automotive device uses Bluetooth technology to connect with your mobile phone.

An Issue With the Bluetooth Connection Between the two can Cause any of the Following Issues:

  • Automotive device and phone will not find one another.

  • Automotive device and phone encounter problems during the pairing process.

  • The pairing process is successful, but devices do not maintain a Bluetooth connection.

  • You are unable to hear the person you are speaking with or vice versa.

  • Hands-free audio quality is below expectations.

  • The automotive device is not importing or displaying your phone's contacts.


If Your Device and Phone are Experiencing Bluetooth-Related Issues, try the Following Troubleshooting:

  • Delete pairing history
    • Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices.

    • For step-by-step instructions to clear the pairing history, see Delete the Pairing History on an Automotive Device.

    • Steps for clearing pairing history on the phone can vary by make/model. If you are unsure how to clear the history, you may need to consult your phone's manual or manufacturer.

    Clear Pairing History on an iPhone


    1. Open the Settings on the phone
    2. Touch Bluetooth
    3. Touch the blue letter i with blue circle around it info button
    4. Touch Forget this device

    Clear Pairing History on an Android Phone


    1. Open the Settings on the phone
    2. Touch Bluetooth
      • On some Android phones, touch Connected Devices or Connections first
    3. Touch the gear wheel gear icon next to the listed automotive device
      • On some Android phones, select the listed automotive device instead
    4. Touch Forget this device

  • Alternate where the pairing is initiated
    • Depending on the phone, it may prefer to be the active or passive party in the pairing process for proper functionality

    • If you had initiated pairing from the automotive device originally, try initiating pairing from the phone instead, or vice versa

    • Consult the owner's manual of your automotive device or phone for steps to initiate pairing

NOTE: A phone call is prioritized over any other audio. The device will mute spoken navigation prompts when a call is active. Voice commands are not allowed during a phone call. The visual on-screen navigation prompts continue. Navigation prompts resume when the phone call is disconnected.