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Red Light and Speed Camera Alerts Not Appearing on an Automotive Device

If you have successfully installed a Cyclops Red Light and Speed Camera region to your device, but the device fails to provide proximity warnings or displays error messages, you may need to remove and reinstall the download.

To Remove the Subscription from your Device:

Windows:

1. Connect your device to the computer.

2. Open File Explorer (Windows key + E)

    • Click This PC when it appears (Windows 10 and newer)

3. Open the Garmin or the device name drive once it appears (ex. DriveSmart, dezl).

4. Click on Internal Storage. 

    • Skip this step on some devices.

6. Open the POI folder, 

    • Double click the Garmin folder first on some devices.

7. Set the POI folder to show the files in a list form to show the date/time. You will then be able to see which files were downloaded when you installed them. They will have the same timestamp.

Tip: To change to list form, click on the list icon in the lower right corner of the opened POI folder.

list form Windows

8. Delete all the .gpi, .unl, .gma files with the same latest timestamp.

Mac:

NOTE: It is recommended that a Windows computer be used for the devices in Automotive Device Compatibility with Garmin Mac Applications on macOS.  Files cannot be viewed when connected to a Mac computer.

For all other devices, follow the steps below:

1. Connect your device to the computer

2. Open the GARMIN drive on your desktop

3. Open the POI folder

    • Click the Garmin folder first on some devices.

5. Set the folder to show the files in a list form to show by date/time. You will then be able to see which files were downloaded when you installed them. They will have the same timestamp.

Tip: To change to list form, click on the list icon in the lower right corner of the opened POI folder.

mac list form

6. Delete all the .gpi, .unl, .gma files with the same latest downloaded timestamp.

Once the file has been deleted, ensure that the latest software is installed on your device. The Garmin Express application can be used to check for and apply software updates.
Once the device software has been updated, safely disconnect the device from the computer to ensure that the update completes, then reconnect the device. Next, sign in to your account in Garmin Express.


To Install the Cyclops Red Light and Speed Cameras to your Device:

  1. Select your device in Garmin Express
  2. Click on Tools & Content
  3. Click on the Purchased tab
    • Ensure you are signed into your Garmin account
  4. Click on the download cloud icon next to the Cyclops Red Light and Speed Camera subscription

Once installed, safely disconnect your device from the computer. The camera database should now be successfully updated.

Notifications for traffic or web cameras are not included. These cameras are not used by law enforcement and are only used for controlling traffic. These are often confused for red light cameras and will not provide an alert.

For instructions to check that the updates were downloaded successfully:

  1. Go to the Support Center
  2. Enter the product name or serial number of your device
  3. Once your device is selected, click Search for a solution...
  4. Enter "Verifying a Red Light and Speed Camera Subscription"
  5. Select the corresponding FAQ for steps to verify the downloaded subscription.
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