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Confirming the Map Region on an Automotive Device

If your device displays the error "No matches found" or "Cannot Find Search Results" after a map update, this may indicate that the full maps were not installed to the device. Check the device's mapping to confirm this.

To Check the Mapping:

1.  Touch the Settings or Gear icon

 

2. Touch Navigation

3. Touch Map & Vehicle

4.Touch myMaps 

5. Make note of the name of the map region, which is listed next to the map version

Devices loaded with North America mapping will have the map displayed as two separate entries:

  • CN North America ALL Canada and Mexico
  • CN North America ALL US

See the FAQ North American Map Coverage for more information.


If your device does not have both of the above entries, see the FAQ Maps Missing After Updating Maps on a Full Coverage Automotive Device for further troubleshooting steps.

Try the Following in Order if the Errors "No Matches Found" or "Cannot Find Search Results" Continue to Appear when Searching for a Destination:

Current Map Version: 2026.10 (North America) as of February 12, 2025.