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Confirming the Map Region on an Automotive Device
If your device displays the error "No matches found" or "Cannot Find Search Results" after a map update, this may indicate that the full maps were not installed to the device. Check the device's mapping to confirm this.
To Check the Mapping:
1. Touch the Settings or Gear icon
2. Touch Navigation
3. Touch Map & Vehicle
4.Touch myMaps
5. Make note of the name of the map region, which is listed next to the map version
Devices loaded with North America mapping will have the map displayed as two separate entries:
- CN North America ALL Canada and Mexico
- CN North America ALL US
See the FAQ North American Map Coverage for more information.
If your device does not have both of the above entries, see the FAQ Maps Missing After Updating Maps on a Full Coverage Automotive Device for further troubleshooting steps.