My microSD/SD Card or USB isn't Recognized by an OEM Portal

Some OEM portals require model identification with a USB or microSD/SD card. These portals include Chrysler, Kenwood, PACCAR, and Suzuki.

Try the Following if your USB Drive or microSD/SD Card is Not Being Recognized:

• Ensure the media is no larger than 32GB

• If using a USB flash drive, check to see if your computer lists it as a Device with Removable Storage
  • If listed as a Local Drive instead, you will need a replacement USB.

• Format the media and follow the procedures to export information from the in-dash device
  • See related content for instructions to format media
  • Pre-loaded media received from HERE maps for Chrysler devices should not be formatted

These suggestions should resolve most issues on OEM portals. Contact Product Support for further assistance if required.