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Camper/RV Device Routing Inaccurately or Giving Wrong Directions

Note: If you are unable to locate an address, wrong speed limits are displayed, or Points of Interest are missing or out of date, see  Reporting Map Errors on Automotive Devices

There Can be Several Issues your Camper/RV may Experience while Building a Route:

  • The device is recommending a route that is far slower and/or longer than the optimal route

  • The device is offering "out of the way" routes to a destination

  • The device is making illogical routing choices (e.g. routing off of a highway, and then recommending to re-enter the highway)

  • The device is ignoring avoidances during a route (e.g. recommending an unpaved road, when unpaved roads are avoided)

  • The device refuses to route through an area where Camper/RVs are allowed

  • The device is avoiding routes that the RV Profile (weight, height, etc.) should allow

If your device exhibits any of the above issues, follow the troubleshooting steps below.


Update Software and Maps

Out-of-date software and mapping can cause a device to route incorrectly. For instructions on updating your device's software and maps, view the video tutorials below:

Wi-Fi


Usage Mode

After updating the device, ensure that it is in the correct usage mode. Remember that in order to receive appropriate Camper / RV routing, the device will need to be in the Camper/RV usage mode.

To Change the Usage Mode on your Device:

    1. Touch the vehicle icon at the top of the home screen (Where To? and View Map)
    2. Select the desired usage mode
    3. Touch Save or Select

The device will now operate in the selected mode.


Camper/RV Profile

An improperly entered Camper/RV profile can cause significant routing issues. Be sure to check your Camper/RV profile and ensure that all of the information entered is accurate for your vehicle.

To Edit the Camper/RV Profile:

    1. Touch Settings
    2. Touch Vehicle Profile
    3. Touch the vehicle type you wish to edit
    4. Touch the wrench icon to edit this profile

Here, you can change your vehicle's information.

Ensure that the vehicle's actual weight has been entered into the profile, not the maximum possible weight. Setting the profile for the maximum possible weight may result in unneeded restrictions. More information on minimum weight requirements for the Camper / RV profile can be found in  RV Profile Minimum Weight Requirement.


Navigation Settings

The route that your Camper/RV device chooses is directly affected by the device's Calculation Mode and Avoidance settings.

A detailed video tutorial is available below to help ensure your device is providing efficient routes.

To Access the Navigation Settings on your Device:

    1. Touch Settings
    2. Touch Navigation
    3. Ensure that the Calculation Mode is set to Faster Time
    4. Touch Save 
    5. Touch Avoidances
    6. Select only the options you would like to avoid
    7. Touch Save

The device should now use these settings when calculating routes.


Preview a Route, Choose an Alternate Route, or Edit a Route:

There may be times you want to preview a route, see what alternate routes are available, or edit and shape the route. 

For steps to do this on your particular device go to:

  1. Garmin Support Center
  2. Enter your device model (Ex. RV 780) or serial number.
  3. Type Alternate Route in the 'Search for a solution' field.
  4. Select the FAQ from the list.