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BC™ 30 Wireless Backup Camera isn't Working Properly
The Troubleshooting Below will Fix most Issues with the BC™ 30 Wireless Backup Camera:
Compatibility
Ensure your automotive device is compatible with the BC 30
Software Update
Update the automotive device's software using the Garmin Express™ application.
The BC 30 itself does not require additional software updates.
The compatible navigation device used with the backup camera may need to be updated though.
Fuse
The BC 30 transmitter cable has a fuse assembly and requires a 500mA/250V fast-blow fuse.
Ensure the fuse is not damaged or broken.
See Replacing the Fuse in a BC 20 or BC 30 Transmitter Cable for more information.
Installation
The BC 30 requires proper installation and correct accessories in order to function.
Verify you are using the Vehicle Power Cable/Camera Receiver included with the BC 30.
The BC 30 will only work with the cable packaged with the wireless camera.
This cable may appear very similar to the vehicle cable originally included with your automotive device.
This cable includes an internal wireless receiver not available on your original power cable.
The end of the cable connecting to your vehicle's 12-volt outlet should have a BC 30 label at the bottom of the connection.
An Additional BC 30 Wireless Backup Camera & Transmitter Cable may have been purchased on accident if your BC 30 did not come with a vehicle power cable.
This accessory is used to add additional cameras to an existing BC 30 system, and will not operate without the specific vehicle power cable.
A BC 30 vehicle cable/receiver (010-12242-22) is available on our website if the accessory above was purchased or the original cable was lost.
Verify the camera is installed correctly.
The device may show a black screen with guidance lines if the camera is not installed properly or connections have come loose.
Garmin recommends having the BC™ 30 professionally installed.
Otherwise, please follow the installation instructions included with the BC™ 30 and see the BC 30 Installation Video series.
Ensure the transmitter is not connected directly to metal.
Ensure nothing metal is obstructing the path from the transmitter to the receiver (vehicle cable).
Use an extension cable in cases where the transmitter would be mounted further than 40-45 feet from the receiver.
Pairing the Camera
The camera transmitter must be paired with the receiver connected to the device in order to display an image
See Pairing the BC 30 Wireless Backup Camera transmitter and the BC 30 Receiver.
Reboot the automotive device if it disconnects or shows a blank image after completing the pairing.
If the BC 30 is installed to display on the navigation device when the vehicle is put into reverse and is not displaying when the engine is running, turn off the engine but leave the ignition on and put the vehicle in reverse. If the BC 30 works, then the vehicle may require a relay.
Garmin recommends having the relay professionally installed.
If the vehicle is a truck and has a seven-pin trailer wiring harness, the BC 30 may be wired through the harness.
The BC 30 may also be wired to a constant 12V power supply.