Select your product to confirm this information applies to you
Error Message Displayed When Signing into Earthmate
Errors like Incorrect password, Try again, or Incorrect Username when signing into the Earthmate® app indicate the username or password has not been entered properly to sign in.
The following steps can address common causes:
Confirm Capitalization: Caps Lock may be enabled/disabled.
Re-enter sign on information: Username or password may have been typed incorrectly.
Ensure the email address the inReach subscription was activated with is being used.
Forgotten passwords can be reset by visiting explore.garmin.com and then clicking Forgot Password?
Utilizing the above steps will help resolve your sign on issues to Garmin websites or mobile applications.