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Troubleshooting an Issue between a Garmin Automotive Device and a Bluetooth Headset

We suggest troubleshooting in the following order if you experience issues with pairing a Bluetooth-enabled headset/helmet to your automotive device or encounter issues while the two are connected:

  1. Software Update

  2. Clear Pairing History

  3. Check Compatibility

  4. Check for Supported Audio Types

  5. Alternate Pairing Modes

Software Update

  • Ensure your mobile phone and headset have the latest software.
    • Consult your phone and headset owner's manuals for guidance on how to update.

Clear Pairing History

Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices. Step-by-step instructions for clearing the pairing history can be found below:

To Clear Pairing History on the Camper 895, RV 895, Camper 1095, RV 1095, dēzl™ LGV810, dēzl™ OTR810, dēzl™ LGV1010, and dēzl™ OTR1010 GPS Navigators

1. Touch Settings

 

2. Touch Wireless Networks

 

3. Touch Bluetooth

 

4. Touch the name of the device you wish to delete

  

5. Touch Forget

 

6. Touch Forget Device

  • Clear the pairing history for this device on your phone as well if the headset is also paired to your phone.

  

To Clear Pairing History on all Other Devices

1. Touch Settings

2. Touch Wireless Networks

3. Touch Bluetooth

4. Touch the gear icon next to the device you wish to delete

  

5. Touch Forget

 

6. Touch OK

  • Clear the pairing history for this device on your phone as well if the headset is also paired to your phone.

 

Check Compatibility

Check for Supported Audio Types

Your device can receive the following audio prompts through a Bluetooth headset:

  • Navigation Prompts - Navigation prompts such as "Turn left in 500 feet" will be played in your headset.
  • Phone Calls - Phone audio will be played through the headset whenever you receive a phone call as long as your phone and headset are both paired to the device.
  • Music - Your device can receive media audio through a Bluetooth headset.
    • Any audio played through the device will play through the headset, as long as the two are paired.

Alternate Pairing Modes

  • Bluetooth headsets/helmets (especially those designed for motorcycle usage) will often have multiple Bluetooth pairing modes.
    • These are designed to give the Bluetooth accessory flexibility for different uses (phone, navigation, music, etc.).
    • It may be necessary to try the other pairing modes offered by your headset to find one that works best with your Garmin device.
  • The owner’s manual for your Bluetooth headset should include instructions on how to use these alternative pairing modes if it applies to your Bluetooth headset.

NOTE: A phone call is prioritized over any other audio. The device will mute spoken navigation prompts when a call is active. Voice commands are not allowed during a phone call. The visual on-screen navigation prompts continue. Navigation prompts resume when the phone call is disconnected.

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