Replacing or Repairing a Broken Dog Tracking Collar

If you have a malfunctioning Garmin Dog Device the following links will walk you through some common troubleshooting steps that can be tried before contacting Product Support:

• Charging and Power Issues on Dog Tracking and Training Collars
• Installing Software Updates to Dog Tracking Handhelds and Compatible Collars
• Master Reset for Dog Tracking and Training Collars
• Video: Troubleshooting GPS Reception Issues on a Dog Collar 
• Replacement Accessories for Dog Tracking Collars and Handhelds
• Replacing the VHF Antenna on a TT™ 15 or T 5 Collar or  Replacing the VHF Antenna on a T 5 mini or TT15 mini Collar

Before you contact Garmin Product Support it is important to locate the Serial Number of the dog device.  Product Support will require a serial number to process a repair. For a demonstration and guidance on removing the collar strap to find the serial number, see the video below.

---

If you have tried these solutions and are still having a problem, contact Product Support and we will assist you. If a service order is issued, all return information and instructions will be given at that time. Please do not return a product without a service order.

NOTE: The following dog tracking handhelds and collars are no longer serviceable:

• Astro® 220
• Astro® 320
• DC™ 20
• DC™ 30
• DC™ 40
• DC™ 50
• TT™ 10