Frequently Asked Questions on Garmin inReach Account Changes Due to GDPR

You may have recently received an email regarding changes to your Garmin inReach® Account. In order to comply with elements of the General Data Protection Regulation (GDPR) Garmin will be creating individual accounts for all users on May 28, 2018. Previous accounts could have multiple users. These changes impact European Garmin inReach accounts or accounts with a European user associated with them.

What to Know if I am the Primary User on the Account

How Do These Changes Affect Me?

• As the primary account administrator, your inReach account, satellite subscription, device(s) assigned to you and associated account data (including emergency contacts) will not change.
• Your billing information, payment method, invoice date and any GEOS services associated with your account will not change.
• You will not lose inReach data or have your inReach subscription service interrupted.

How Do These Changes Affect a Sub-User Associated with My Account?

• On May 29, 2018, a new account will be created for any sub-user associated with your account.
• The account information, satellite subscription plan, and device(s) assigned to that sub-user, as well as associated device data, will move to the new account.
• Billing information, payment method (including the primary billing contact and payee of the account), and any GEOS services associated with this sub-user will move to the new account and will not change.
• The renewal date for the new account will change to May 29. The remainder of the current month’s subscription payment will be pro-rated and applied to your (the original administrator) account. The first invoice on the new account will have a full month’s charge.
• If you wish to have the sub-user previously on your account use a different payment method when the new account is created, please contact that sub-user directly to change their account billing information or contact Garmin Services Billing via email at GarminServicesBilling@garmin.com to provide a replacement payment method.
• This user will not lose inReach data or have their inReach subscription service interrupted.

Can I Make Changes to the Users and Devices Associated with My Account Prior to the Automatic Changes Taking Effect on May 29, 2018?

• Yes, you can make changes to sub-users and devices associated with your account, but please read the following carefully before making changes.
• If you wish to have the sub-user continue using the inReach device assigned to that user with their current subscription plan, the easiest method is to wait until May 29 and have the new account for that user created automatically.
• You can delete sub-users on your account. If you delete a sub-user with an active inReach device assigned to that user, you may reassign that device to yourself. Learn how. You may cancel or suspend service for the additional device; however, if you have an annual plan associated with that device, fees may apply.
• You can manually create a new account for any sub-user. However, if you manually delete a sub-user from your current account and create a new account for that user, the data associated with their account will not transfer to the account you manually create. In addition, when a new inReach subscription is activated, the new account will be charged an activation fee (Annual plan) or an annual fee (Freedom plan).
• If you have questions about making manual changes to your inReach account or the account for your sub-users, please contact us via email at GarminServicesBilling@garmin.com.

Are There Garmin inReach Subscriptions and Accounts That Allow for More Than one User?

• Yes, inReach Professional Flex subscription plans allow account administrators to assign devices to multiple users. Professional plans are designed for teams, organizations, and businesses and offer additional features that are not available to inReach users with personal monthly Freedom plans or Annual plans. Learn more.
• If you would like to switch from a personal account with a monthly Freedom or Annual subscription to an account with a  Professional Flex subscription plan, please email professional.billing@garmin.com, and we will help migrate your devices to a new account. In your email, please provide one of the following: your inReach account username, inReach device IMEI, or account number from your last invoice.

I Have a DeLorme inReach Device. Do These Changes Still Apply? And What if My Subscription is Currently Suspended?

• The required account changes described above apply to all inReach customers who identify as residents of the EU unless the customer has a professional inReach account.

What to Know if I Am a Sub-User on an Account

How Do These Changes Affect Me?

• On May 29, 2018, a new personal inReach account was created for you.
• Your account information, satellite subscription plan, and device(s) previously assigned to you, as well as associated device data, were moved to the new account.
• Billing information, payment method (including the primary billing contact and payee of the account), and any GEOS services associated with your account did not change.
• The renewal date for the new account will change to May 29. The remainder of the current month’s subscription payment will be pro-rated and applied to the original administrator’s account. The first invoice on your new account will have a full month’s charge.
• If you wish to use a different payment method, you may update your account via the Explore website. Learn how.