"No Detailed Maps Found That Support Routing" or "No Map Data Available" Message on a Garmin Automotive Device

There may be a problem with the mapping files if the message “No Detailed Maps Found That Support Routing” is displayed after turning on an automotive device. The message “No Map Data Available” may display when searching for a destination. This may cause the device to show only the locations of major cities or major highways with no side streets.

Note: A "Cannot calculate the route" error message will appear when routing to an area if maps are disabled. 

To Correct This Problem:

• Ensure Garmin Express is up to date and reinstall the maps.

  • See Garmin Express not Working for Updates and Downloads if the install does not complete.

• For “No Detailed Maps Found That Support Routing” - if it cannot be dismissed by pressing OK or the back button, press and hold your finger on the message to clear it.

  • If the device displays "Can't Unlock Maps" after clearing the message, follow the instructions in Correcting the Message "Can't Unlock Maps" or "Can't Authenticate Maps" on a Garmin Automotive Device.

• For “No Map Data Available” - Ensure the map is enabled on the device by following the steps below. 

1. Touch Settings

2. Touch Map

3. Touch myMaps

4. Touch the down arrow to display all maps

5. Enable the maps

• • • The map is enabled if a checkmark is present.

    • Touch the empty box if a checkmark is missing.

    • See the additional troubleshooting below if the map is missing or the page is blank.

Additional Troubleshooting if the Map is Missing from the Device or was Already Enabled:

• Ensure the memory card is inserted and formatted properly if the maps were installed to a memory card.

  • See the detailed videos below for steps to properly insert the memory card:

dēzl™ LGV620, dēzl™ OTR620, dēzl™ LGV720 and dēzl™ OTR720 GPS Navigators

dēzl™ LGV820, dēzl™ OTR820, dēzl™ LGV1020 and dēzl™ OTR1020 GPS Navigators

dēzlCam™ LGV725 | dēzlCam™ OTR725 GPS Navigators With Camera

See Formatting a microSD/SD Memory Card for instructions.

• After formatting:
  • Ensure Garmin Express is up to date
  • Reinstall the map on the device
  • See Garmin Express not Working for Updates and Downloads if the install does not complete.