How Do I Pair a Heart Rate Strap to My Tacx NEO Bike Series Trainer?

The Tacx NEO Bike and NEO Bike Plus is compatible with ANT+ heart rate straps. To connect the strap with your bike, put on the strap and stand close to the trainer. Once your heart rate strap detects a heart rate signal, the trainer will automatically connect to it.

My NEO Bike Series Trainer Is Not Detecting My Heart Rate Strap

There could be a few different reasons why your strap is not detected. There are potential causes for wireless signal interference when using an ANT+ sensor indoors. This includes:

• Electrical interference from computer monitors, televisions, etc.

• Common household items including Wi-Fi routers, cordless phones, microwave ovens, operate on or near the 2.4 Ghz frequency that ANT+ sensors operate on.

Things you can try when having pairing or performance issues:

• Make sure you are using a ANT+ heart rate strap. The NEO Bike series is not compatible with BLE heart rate straps.

• Eliminate potential interference by moving your fitness equipment away from the above mentioned items such as a different room.

• Run the heart rate strap under water before putting it on.  This helps with heart rate detection.

• Change the battery in the heart rate strap.

NOTE: Heart Rate Monitors will only pair with the Tacx NEO Bike or NEO Bike Plus and will not directly pair with any other Tacx trainer. You can pair Heart Rate Monitors with the Tacx Training applications.