Sending a File, Folder, Photo or Video to Garmin Product Support
Garmin Product Support may ask for a file, photo or video in order to investigate an issue. You can use Secure File Upload to send the files to Product Support. If sending a Garmin Folder, it will need to be compressed before uploading it to Product Support. Follow the instructions below on how to send a file.
Secure File Upload Instructions
- Open Secure File Upload.
- Enter the email address associated with your Garmin account.
- Check the box indicating you have read and agree to the Terms of Use.
- Select Continue.
- Select Browse Your Device.
- Locate and select the file(s) or compressed Garmin folder.
- Select Open.
- Select Upload.
- Confirm you see a message: Success! Your Files Have Been Uploaded.
- If you need to add more files choose the Select More Files option.
- Once you have uploaded all files, select SUBMIT.
- Verify that you get the confirmation message that says: Thank you! Your File Submission is Complete.
- Send an email back to Product Support to verify we received the files.