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Troubleshooting User Data Sync Inactive Error Message in ActiveCaptain® App
If encountering an error when syncing with ActiveCaptain® that states "Error encountered user data sharing is disabled" the following can be preformed to correct the error.
Export the current ActiveCaptain Data in the app to back up the information by following the steps in Backing Up User Data and Charts in Garmin ActiveCaptain
Resetting the ActiveCaptain app will help clear any broken or corrupt data that may cause the sync issues. Resetting the Garmin ActiveCaptain App
Once the app has been reset, restart the mobile device using ActiveCaptain and the chartplotter
Check for updates for the ActiveCaptain application
Import the data back into the app and attempt to sync again.
The sync should be reestablished and syncing should no longer trigger the error message.