Troubleshooting an issue between an automotive device and a Bluetooth headset

If you experience any issues with pairing a Bluetooth enabled headset/helmet to your automotive device, or encounter issues while the two are connected, see below for troubleshooting steps.

Software Update

• Verify that the device is running the latest software version and that the Bluetooth firmware is up-to-date. To confirm or update your device's software, see the following FAQ:  
• It is recommended for your mobile phone and headset to have the latest software as well. Consult your phone and headset owner's manuals for guidance on how to update.

Clear Pairing History

• Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices. Step-by-step instructions for clearing the pairing history can be found below.

To delete the pairing history on your device:

1. Touch Settings  
2. Touch Bluetooth
3. Touch the phone's name
4. Scroll down and touch Unpair device
5. Touch Yes to confirm

The pairing history will now be deleted.

• If the headset is also paired to your phone, it is also recommended to clear the pairing history for this device on your phone as well.

Check Compatibility

• View the FAQ  Bluetooth headset compatibility for zumo 590 and 595.
  

Check for Supported Audio Type

Your device can receive the following audio prompts through a Bluetooth headset:

• Navigation Prompts - During navigation, when an instruction such as "Turn left in 500 feet" plays through the device, this prompt will be played in your headset.
  
• Phone Calls - As long as your phone and headset are both paired to the device, whenever you receive a phone call, the phone audio will be played through the headset.
  
• Music - Your device can receive mp3 / media audio through a Bluetooth headset. Any audio played through the various media source options on the mp3 or media player on your device will play through the headset, as long as the two are paired.

Alternate Pairing Modes

• Bluetooth headsets/helmets (especially those designed for motorcycle usage) will often have multiple Bluetooth pairing modes. These are designed to give the Bluetooth accessory flexibility for different uses (phone, navigation, music, etc.). It may be necessary to try the other pairing modes offered by your headset to find one that works best with your Garmin device.
• The owner’s manual for your Bluetooth headset should include instructions on how to use these alternative pairing modes, if it applies to your Bluetooth headset.

Ensure proper pairing (if using multiple headsets)

• When pairing multiple headsets it is important to make sure the headsets are only paired to the zumo directly. If the headsets are also paired to one another (such as in an intercom system) navigation audio will still be available, but phone call audio will not.

If the problem persists beyond this troubleshooting, contact Garmin Customer Care.