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Garmin Express Fails to Launch or Open When I Run It on a Mac

Garmin Express may not open when launched or may display an error, or do nothing when the program is opened.

When This Occurs, the Following Behavior may be Observed:

  • The error message Garmin Express has stopped working appears on the screen

  • The error message An unexpected error has occurred and Garmin Express must close appears on the screen

  • The Garmin Express window does not appear on the screen, and no error message is displayed


Click on the Steps Below for Instructions to Resolve These Errors:  

1. Ensure the Latest Version of Garmin Express is Installed

Download and reinstall the latest version of Garmin Express from the link below.  If the message "Garmin Express is already installed" is displayed, Garmin Express is already up to date.
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If you are not able to locate the Garmin Express file after downloading it, see  Opening a Downloaded File on Mac

2. Restart the Computer

주의: 일부 컴퓨터 시스템에서는 노트북 컴퓨터를 종료하거나 전원 버튼을 누르거나 덮개를 닫아도 컴퓨터가 성공적으로 다시 시작되지 않을 수 있습니다. 아래 지침에 따라 컴퓨터가 완전히 다시 시작되었는지 확인하세요.

MacOS/OS X

  1. 메뉴에 있는 Apple 아이콘을 클릭합니다
  2. 다시 시작...을 클릭합니다
  3. 다시 시작을 클릭하여 확인합니다

3. Fully Uninstall and Reinstall Garmin Express

If the above steps do not resolve the issue, Garmin Express will need to be fully uninstalled, then reinstalled on your Mac using the link in Step 1. For steps to fully uninstall Garmin Express, visit  Full Uninstall of Garmin Express.

4. Create a New Administrative User on the Mac

1. Click the  Apple icon in the upper left corner, then System Preferences.

 2. Click Users & Groups.

3. If the  lock icon in the lower-left corner is closed, click on it to unlock User Preferences.

4. If prompted, enter the administrator username and password, then click Unlock. If you are not able to remember the username or password, or if your computer will not accept them, contact Apple support.

 5. Click the  add button in the lower-left corner to add a user profile.

6. Click the  selection icon and select the Administrator user type.

7. Enter the new user information, then click Create User.

 

8. Click Allow user to administer this computer.

You should be able to open Garmin Express after following these steps.


Contact Product Support by visiting our Support Center and entering Garmin Express as the product if Garmin Express will still not open or launch.