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I Am Having Issues with My Garmin Device After Updating to iOS 13 on My iPhone

With the release of iOS 13, permission settings to allow your Garmin device to communicate with your phone have changed. If you are experiencing an issue after updating your phone, review the following topics which should solve most issues.


The Garmin Connect app displays the message "Bluetooth is turned off"


iOS 13 requires Bluetooth Sharing to be turned on for the Garmin Connect app.  Below are steps to enable this setting.

  1. From the iPhone, select Settings

  2. Scroll down and select Connect

  3. Toggle Bluetooth Sharing on

NOTE: For the best user experience with your Garmin device and your phone, the Location setting should be set to Always and all toggles should be set to on.

 

I Am No Longer Getting Smart Notifications on My Garmin Device


To correct this issue follow the steps below:

Check Bluetooth Settings

  1. From the iPhone, select Settings

  2. Select Bluetooth

  3. Under MY DEVICES select the "i" icon next to your Garmin device

  4. Toggle Share System Notifications to on

Check Notification Settings

  1. From the iPhone Settings, select Notifications

  2. Set Show Previews to either Always or When Unlocked

  3. Under NOTIFICATION STYLE select Messages

  4. For Messages, set Allow Notifications to on, ALERTS options should all be checked, and Show Previews must be set to Always (Default) or When Unlocked

    • With iOS 13, Apple now requires Show Previews be set to Always or When Unlocked to get notifications on any connected device.

NOTE: Step 4 can be repeated for every app listed under NOTIFICATION STYLE on your phone. 

 

For more details on how to customize which apps display notifications on your Garmin device see the following: How Do I Control What iPhone Smart Notifications Display on a Garmin Device?

 

If you have followed the above suggestions and continue to have an issue contact Product Support for further assistance.