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I am getting a "Pairing Failed" message when setting up my Garmin device through the Garmin Connect App

If you receive a "Pairing Failed" message went attempting to add your Garmin device to the Garmin Connect App, review the following common solutions that may solve your problem.


Example of error message

                                                                                              

NOTE: When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not entering this code or entering the wrong code will result in a "Pairing Failed" message

  • Select the option to Retry the process. Sometimes attempting the process a 2nd time will finish the pairing process.  

  • If the issue persists, reboot the Garmin device by powering it off and then powering it back on.  Attempt to complete the pairing process again. 

    • For devices without a button, plugging them into external power with the charging cable will reboot them. 

  • Try rebooting the smartphone by powering it off and then powering back on.  Attempt to complete the pairing process again. 

If this issue persists, contact Garmin Product Support for further assistance.


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