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Troubleshooting a Bluetooth Issue Between a dezl 780 or dezlCam 785 and a Mobile Phone
Your automotive device uses Bluetooth technology to connect with your mobile phone. An issue with the Bluetooth connection between the two can cause any of the following issues:
- Automotive device and phone will not find one another
- Automotive device and phone encounter problems during the pairing process
- Pairing process is successful, but devices do not maintain a Bluetooth connection
If your device and phone are experiencing Bluetooth-related issues, try the following troubleshooting:
- Update software
- The software of your automotive device can be updated via Garmin Express or via Wi-Fi updates on your device1.
- It is recommended for the mobile phone to have the latest software as well. Consult your phone's owner's manual for guidance on how to update.
- Delete pairing history
- Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices
- To clear the pairing history on your automotive device
- Open the device’sSettingsmenu
- Touch Bluetooth
- Touch the gear to the right of the phone's name
- Touch Forget
- Touch Okay
- Steps for clearing pairing history on the phone can vary by make/model. If you are unsure how to clear the history, you may need to consult your phone's manual or manufacturer.
- To clear pairing history on an iPhone
- Open the Settings on the phone
- Touch Bluetooth
- Touch the info button (i icon) next to the paired automotive device
- Touch “Forget this device”
- To clear pairing history on an Android phone
- Open the Settings on the phone
- Touch Bluetooth
- Touch the gear icon next to your listed automotive device
- On some Android phones, select the listed automotive device instead
- Touch Forget/Unpair
- To clear pairing history on an iPhone
1See your device's owner's manual for instructions on updating via Wi-Fi.