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"No detailed maps were found on this device" or "Map data is not available" Error Message on an Automotive Device

There may be a problem with the mapping files if the message "Detailed maps are required for routing. No detailed maps were found on this device" is displayed after turning on an automotive device. The message “Map data is not available” may display when searching for a destination. This may cause the device to show only the locations of major cities or major highways with no side streets.

  

To Correct This Issue:

See the detailed video below to troubleshoot this issue.

1. Touch the Settings wheel 

2. Touch Map and Vehicle

3. Touch myMaps

4. Enable the maps

      • The map is enabled if a checkmark is present.
      • Touch the empty box if a checkmark is missing.
      • See the additional troubleshooting below if the map is missing or the page is blank.

5. Touch OK


Additional Troubleshooting if the Map is Missing from the Device or was Already Enabled:

See Troubleshooting Wireless Updates on an Automotive Device if you encounter issues updating via Wi-Fi.