Troubleshooting Pairing Issues for the Montana 700 Series

Garmin Device Updates

Use Garmin Express on a computer to check for software updates available for the Montana. For steps, see - Installing Software Updates for Montana 700 Series.

Garmin Explore App Updates

Access the app store on the phone or tablet to install any available updates for the Garmin Explore app.

Phone or Tablet Updates

Most mobile devices install updates automatically, but it is best to confirm you have the latest operating system and install any missing updates. Consult your phone manufacturer for assistance, if needed.

Restarting the devices you are trying to pair will often resolve common Bluetooth issues.

Try powering off both the Montana and your phone or tablet, then powering them both back on.

Check in the phone or tablet settings to ensure Bluetooth is turned on and not in Airplane mode. Contact the phone or tablet manufacturer for assistance, if needed.

To enable Bluetooth pairing on the Montana:

1. Touch  to access the Main Menu.
2. Select Setup.
3. Select Pair Phone.
   • NOTE: If you do not see Pair Phone, you will need to select Phone, then Forget Phone before the Montana can be paired.
4. Select Pair.

If you encounter a Pairing Failed error with the option to Retry, select Retry to try again.

If it fails again after selecting Retry, perform the following:

1. Forget/remove/unpair the Montana from the Bluetooth menu in the phone or tablet's settings.
2. Forget the smartphone in the Montana device settings:
   
   1. Touch  to access the Main Menu.
   2. Select Setup.
   3. Select Phone.
   4. Select Forget Phone.
3. Start the pairing process again in the Garmin Explore app.

During the pairing process it can take 20+ seconds for the phone or tablet to find the Montana 700.

If your phone or tablet does not find the device right away, allow more time. Examples:

If the Montana 700 is not pairing with the phone or tablet connected to WiFi, try switching to a mobile data connection and try again.