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RV/Camper Device Routing Inaccurately or Giving Wrong Directions

If your RV/Camper device is experiencing routing issues, there can be multiple causes.

Examples of Camper/RV routing issues:

  • Device is recommending a route that is far slower/longer than the optimal route
  • Device is offering out of the way routes to a destination
  • Device is making illogical routing choices (e.g. routing off of a highway, and then recommending to re-enter the highway)
  • Device is ignoring avoidances during a route (e.g. recommending an unpaved road, when unpaved roads are avoided)
  • Device refuses to route through an area where RV/Campers are allowed
  • Device is avoiding routes that the RV Profile (weight, height, etc.) should allow

If your device is exhibiting any of the above issues, try the following troubleshooting steps.


Update software and mapping


Out-of-date software and mapping can cause a device to route incorrectly. For instructions on updating your device's software and maps, view the video tutorial below:

Support: Map Updates (PC)Support: Map Updates (Mac)

Usage mode


After updating the device, ensure that it is in the correct usage mode. Remember that in order to receive appropriate RV/Camper routing, the device will need to be in the RV/Camper usage mode.

To change the usage mode on your device:

  1. Touch the vehicle icon at the top of the home screen (Where To? and View Map)
  2. Select the desired usage mode
  3. Touch Save or Select

The device will now operate in the selected mode.


Navigation settings


The route that your RV/Camper device chooses is directly affected by the device's Calculation Mode and Avoidance settings.

A detailed video tutorial is available below to help ensure your device is providing efficient routes.

Support: Fastest Route

To access the navigation settings on your device:

  1. Touch Settings
  2. Touch Navigation
  3. Ensure that the Calculation Mode is set to Faster Time
  4. Touch Save 
  5. Touch Avoidances
  6. Select only the options you would like to avoid
  7. Touch Save

The device should now use these settings when calculating routes.


RV/Camper profile


An improperly entered RV/Camper profile can cause significant routing issues. Be sure to check your RV/Camper profile and ensure that all of the information entered is accurate for your vehicle.

To edit the RV/Camper profile:

  1. Touch Settings
  2. Touch Vehicle Profile or RV/Camper Profile
  3. Touch the vehicle type you wish to edit
  4. Touch the wrench icon or the menu button (three horizontal lines) to edit this profile

Here, you can change your vehicle's information.

Ensure that the vehicle's actual weight has been entered into the profile, not the maximum possible weight. Setting the profile for the maximum possible weight may result in unneeded restrictions.

Information on minimum weight requirements for the RV/Camper profile can be found in Related Content.


If you are unable to locate an address, wrong speed limits are displayed, or Points of Interest are missing or out of date, see Related Content to report a map error.

Relaterede