Why Is My inReach Account Locked?

If you encounter a message that your inReach account is Locked, this could mean that there is a billing issue. When signed in to your account on the Garmin Explore website, the following message will be displayed on both the Home page and Plans & Devices page of your account:

To resolve the issue, please follow these steps:

• Update your billing information, making sure to review/update the credit card and applicable billing address.
• Review your invoices and be sure that no outstanding balance is owed.
• If there is a balance owed, please Make a Payment.

Your account should reset within 24 hours.  If there is still an issue, please contact Garmin Services Billing:

• GarminServicesBilling@garmin.com
• United States: 1-800-511-2459
• Canada: 1-207-846-8900

Garmin Services Billing hours are Monday-Friday from 7 am – 7 pm CST. Closed weekends and holidays.