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Xero C1 Pro Chronograph Sessions Not Listed in ShotView App

If your Xero® C1 Pro Chronograph shot sessions are not displaying in the ShotView™ app there are some steps to take to ensure your connection is working properly.


Troubleshooting

  1. Do you have an active connection between your chronograph and ShotView app?
    • Look at your ShotView app, on the main page. Is the dot on the circle around the chronograph icon green?
    • If yes, you have an active connection.
    • If no, you do not, your app and chronograph are not actively communicating.
  2. Is your chronograph turned on?
    • Have you ended the session on the chronograph you are looking for in the app?
  3. Is your smartphone on and Bluetooth is turned on?
  4. Is your smartphone within Bluetooth range of the chronograph?
  5. Is your Xero C1 Pro chronograph paired to your ShotView app?
  6. Cycle the power off and on again on the chronograph and smartphone.
  7. If you cannot get your chronograph to connect, with the chronograph selected in the ShotView app you can go to the 3 dots in the upper right and choose Remove Device, then return to the Devices page and Add A Device again.

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