Ensure Wi-Fi or mobile data is enabled on the phone.
Turn off Airplane mode.
Try switching from Wi-Fi to mobile data.
Try switching from mobile data to Wi-Fi.
Use a different Wi-Fi network.
Select your product to confirm this information applies to you
Unable to Configure Check-ins in the Garmin Messenger App
If you are attempting to edit your check-in contacts in the Garmin Messenger™ app, but the app is unable to proceed past Configuring Check-Ins, something may be preventing the app from fully saving the changes to your account.
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There are some simple solutions that can resolve this.
A data connection on the phone (Wi-Fi or mobile data) is required when editing Check-in contacts.
Power the phone off, then power the phone back on.
Log in to your account on the Garmin Explore™ website, then select Plans & Devices to see if there is an active subscription associated with your inReach device.
If your device is suspended, see - Reactivating a Suspended inReach Device.
If you are having trouble activating your inReach device, see - Issues Activating an inReach Product.
To sign out and sign back in, see - Signing In or Out of Garmin Messenger App.
After signing back in, you will need to pair your inReach device again. For steps, see - Pairing Instructions for Garmin Messenger App Compatible inReach Devices.
Uninstall the Garmin Messenger app from your mobile device.
Reinstall the Garmin Messenger app from your mobile device's app store.
After reinstalling the app and signing back in, you will need to pair your inReach device again. For steps, see - Pairing Instructions for Garmin Messenger App Compatible inReach Devices.