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Incident Notifications / Emergency Assistance Contact Setup and Usage

WARNING! The device allows you to send your location to an emergency contact. This is a supplemental feature and should not be relied upon as a primary method to obtain emergency assistance. The Smartphone Link app does not contact emergency services on your behalf.

The Incident Detection and Notification feature, also known as Emergency Assistance, will send a message and your location to your Emergency Assistance contact if an incident is detected on your zūmo® 396 GPS navigator. This can be useful if you are not able to call or send a message in an emergency situation. See Incident Detection and Notifications

What Are the Requirements to Use Emergency Assistance?

  1. Power Connection

    • The zūmo 396 must be connected to external power using the motorcycle mount. A USB cable should not be used. 

  2. Bluetooth Connection and Phone Calls

    • The zūmo 396 must be connected via Bluetooth to your phone and a headset to set up and use the incident notification feature.

    • The zūmo 396 must be connected via Bluetooth to the Smartphone Link app on your phone.

    • The smartphone must be in an area of network coverage where data connectivity is available.

    • Phone Calls must be enabled on the zūmo 396. (If you do not want to use your device for hands-free calling, you can disable the Phone calls option after the incident contact setup is complete).

      1. Select Settings

      2. Select Bluetooth

      3. Select your phone name

      4. Verify the Phone calls option is enabled (checkmark)

    • Incident Detection and Incident Notification must be enabled and set up on the zūmo 396:

      1. On the zumo 396, select Settings

      2. Select Driver Assistance

        • Tap on Automatic Incident Detection to enable (checkmark).

        • Tap on Incident Notification (see the steps below to set up an incident contact).

          • Tap onIncident Detection SMS to enable (checkmark)

          • Tap on Save 

  3. Incident/Emergency Contact

    • An incident contact must be set up on the zumo 396 using the process outlined in the steps below.

    • The incident contact must be an existing contact on the smartphone paired with the zumo 396 device.

    • The incident contact's phone must be capable of receiving text messages (standard text messaging rates may apply) and/or email. 

    • If you do not set up an incident contact, the zumo 396 device will automatically display the nearest address or geographic coordinates, if available, when it detects an incident.

Setting Up an Incident/Emergency Contact

1. Touch Settings

zumo 396 Settings

2. Touch the down arrow on the left, then touch Driver Assistance

zumo 396 Driver Assistance

3. Touch the down arrow, then touch Incident Notification

4. Touch Continue

  • If prompted, first allow permissions to allow phone contacts to be synced for usage with the incident notification feature.

5. If the desired contact is listed, select it and skip to step 7.

  • If the contact is not listed, touch the magnifying glass in the upper left corner.

6. Type the contact name

7. Touch the contact name, then touch Select

8. Touch Next

9. Type Your Name

10. Touch Next

11. Touch OK

  • A text or email will be sent to your selected emergency contact (see example below)
  • The contact will now be notified in the event of an incident.
  • To remove a contact see the steps below, 'Removing Emergency Contacts'

12. Touch Save

To change the emergency contact, select the contact name and repeat steps 5-12 above.

Removing Emergency Contacts

1. Touch the menu in the upper left

Restore Menu.

2. Touch Restore

Restore 1

3. Touch Yes

Restore Yes

The saved contact will now be deleted.

Cancelling an Incident Notification

When the device detects an incident, a message and an audible alert to inform you that a notification will be sent to your incident contact. A 60-second countdown timer starts when the incident is detected, and the device sends the notification automatically when the timer expires. If you do not want to send the notification, you can cancel it.

  • Before the timer expires, select Cancel.
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