If the device's screen has frozen, proceed to
Reset the device
below.
Note: Temperature can affect your device's ability to power on or charge properly. See the Environment section below under Why is This Happening? for more info.
Verify the Device is Getting Power
1. Plug your device into the vehicle with its original Garmin vehicle power cable, pictured below with a green checkmark
Make sure there is nothing between your vehicle power cable and your vehicle's power outlet, such as a splitter or other charging accessory.
Do not use a USB cable, pictured with a red symbol below.
2. Turn the vehicle's power on 3. Check the light on the vehicle end of the power cable and make sure it is lit
If the cable does not light up, try a different vehicle.
If the device still does not power on, or if the screen has become frozen and will not power off, a soft reset can help by forcing the device to reboot.
To perform a soft reset:
Connect the device to a power source with its car charger cable
An A/C adapter may also be used, but if the problem persists, the car charger cable will need to be used.
Press and hold the reset button and count slowly to 30
The reset button is located under the flip-up antenna on the back of the device.
The device should now turn on. Leave the device connected to power to give the battery time to charge.
If the device has a powered mount plug it into a computer using the USB port located directly on the body of the device rather than the mount. See Where to Connect the USB Computer Cable on Devices With a Powered Mount. If the device powers on this could indicate a problem with the mount and it may need to be replaced.
Why is This Happening?
An issue where your Garmin device will not turn on, is frozen, has a dead battery, or has a black screen can have several different causes:
Dead Battery
A device will not turn on if it has an empty or "dead" battery.
This can be resolved by charging the battery, but this is not always as simple as connecting the device to any cable or power source.
If the device ever "freezes" on a single screen and will not respond to your touch, the device may have run into a software "bug", "glitch", or other similar types of problems.
Since all electronic devices do a large number of tasks and calculations every second, it is always possible for the device to get stuck at one point or another while in use.
This chance can be minimized by making sure the device's software is up to date.
