Kenwood Device Isn't Acquiring Satellites

The environment you operate your device in may affect satellite acquisition. Take your device out of parking garages and away from tall buildings and trees.

Data is gathered as you use your device. This helps it acquire satellites quickly at the start of each use. The device should be able to acquire satellites in a minute or less if used daily. Using the device outdoors with a clear view of the entire sky is recommended to acquire satellites.

Factors which may cause the device to be unable to acquire satellites:

• It may take longer than normal to acquire satellites the first time you power your device

  • This should not take more than 3-5 minutes if the device has a clear view of the sky
• The device will not acquire satellites if the GPS Simulator is enabled
  • Reference your device's Owner's Manual on Kenwood.com for steps to verify the GPS Simulator is disabled
    
• It may take 3-5 minutes to acquire satellites if your device has not been used for more than a month

Ensure your device has the latest version of operating software by following the steps in Update Maps and Software on a Kenwood Device if your device is still having trouble acquiring satellites. Allow the device to acquire satellites outdoors in a stationary position with a clear view of the sky once updated.

Contact Kenwood Support or a Kenwood Dealer if the issue continues.