Issues When Pairing BMW Motorrad Navigator V or VI with Bluetooth Phone or Bluetooth Headset

If you experience any pairing or connectivity issues with the BMW Navigator V or VI, headset, and/or mobile phone, please follow the troubleshooting steps below in the following order: 

1. Pair headset to the audio system
2. Software Update
3. Remove pairings
4. Pair Headset first
5. Initiate pairing from the phone
6. Pair BMW Navigator from the phone

Pair headset to the audio system

The headset requires pairing with the audio system if you have a 2014 and newer BMW R 1200 RT, K 1600 GT, or K 1600 GTL motorcycle with the factory GPS preparation kit and an audio system installed.  See Pairing Bluetooth Phone or Headset with BMW Motorrad Navigator V or VI for instructions.

Note: When connected to the factory-installed mount, the media player on the Navigator V is disabled. Media will need to be played through the audio system via another source (e.g. radio, iPod, SiriusXM).

Software Update

Verify the BMW Navigator V or VI is running the latest software version and the Bluetooth firmware is up-to-date. See Updating Maps and Software with Garmin Express. 

Note: It is recommended for your mobile phone and headset to have the latest software as well. Consult your owner's manual for guidance on how to update your phone or headset.

Clear pairing history

Clearing the pairing history on the device, headset, and the phone will establish a new Bluetooth session.

To remove the pairings on the BMW Navigator V or VI:

1. Touch Settings

2. Touch Bluetooth 

3. Touch the device you wish to remove

• • The device name will vary

4. Touch Unpair device

5. Touch Yes

The pairings have been removed on the device. Consult your owner's manual for guidance on removing pairings on your mobile phone and/or headset.

Pair the headset first

In some cases, it may be necessary to pair the headset and the device first before pairing the mobile phone.

Initiate pairing from the phone

When pairing the phone and BMW Navigator V or VI, it may be necessary to initiate the Bluetooth connection from the mobile phone and have the BMW device be "passive".

To pair the BMW Navigator V or VI from the phone:

1. Enable the Bluetooth on your mobile phone

• • See your phone's owner's manual for any questions regarding the necessary steps

2. Enable the Bluetooth discoverable mode on the BMW device

1. Touch Settings

2. Touch Bluetooth 

3. Ensure Bluetooth is enabled (touch the box next to Bluetooth to insert a checkmark)

4. Touch the box next to Discoverable to insert a checkmark

3. Have your phone search for the BMW Motorrad Navigator V or VI for pairing 

The BMW  device is now paired to the phone as "passive".