OnDeck Bilge Pump Troubleshooting

Bilge pump shows as always running

Verify operation of bilge pump.  The bilge input should be connected to the bilge pump so that it is energized to 10 to 32 Vdc when the pump is active.  This may be the "manual" input wire to the pump or the output of a float switch, not necessarily the power input to the pump. 

Bilge pump never shows as running but history graphs show run time

The pump will only show as running if it is on exactly when Telematics data is collected.  To verify operation, force the pump to stay running for an extended period of time while performing a data refresh in the ActiveCaptain® app. To perform the refresh, in the ActiveCaptain app select the Sensors, Switches, or Tracking & Security page, and then swipe down to start a manual refresh of Telematics data from the OnDeck™ Hub.