Garmin Express may fail to update the preloaded watch faces on a Forerunner 735XT, Forerunner 935, vivoactive HR, or quatix 3 device. When this occurs, the update will freeze and never complete.

Resolution

To resolve this issue, remove the preloaded watch faces and apps from the watch and then install them from Connect IQ.

To delete the watch faces:

Windows	MacOS/OSX
Connect the device to the computer Press the Windows key + E Click This PC (Windows 10 only) Open the Garmin drive Open the Garmin folder Open the Apps folder Delete each of the files listed for your device below To delete a file, right-click the file then click Delete	Connect the device to the computer Open Finder Click Go in the menu bar Click Computer Open the Garmin drive Open the Garmin folder Open the Apps folder Drag each of the files listed for your device below to the Trash Empty the Trash.

Forerunner 735XT:
- 1EDA521F.PRG
Forerunner 935:
- 0C08FFC5.PRG
- 1EDA521F.PRG
vivoactive HR:
- 0CAC49ED.PRG
- A68583EB.PRG
- DF873E7A.PRG
quatix 3:
- 2F42D869.PRG
- 5B8B0688.PRG
- 55419860.PRG
- A4D5BA66.PRG
- C34A947E.PRG
- C99AFE25.PRG
- D3D34638.PRG
- E112FB63.PRG
- E546EBC9.PRG
- F3D5E392.PRG

Once the files have been removed and the device has been restarted, any of the watch faces can then be reinstalled from Connect IQ by visiting the links below:

Forerunner 735XT

Strava Live Suffer Score

Forerunner 935

vivoactive HR

quatix 3

Once the apps and watch faces are installed from Connect IQ, the updates will no longer stall in Garmin Express. For assistance with installing the apps and watch faces from Connect IQ, see Related Content.