Troubleshooting an Issue Between a zumo 220 and a Bluetooth Headset

If you experience issues with pairing a Bluetooth-enabled headset/helmet to your automotive device, or encounter issues while the two are connected, see below for troubleshooting steps.

Software Update

• Verify that the device is running the latest software version and that the Bluetooth firmware is up-to-date. To confirm or update your device's software, see the following FAQ: Updating Maps And Software With Garmin Express™ software.

• It is recommended for your mobile phone and headset to have the latest software as well. Consult your phone and headset owner's manuals for guidance on how to update.

Clear Pairing History

• Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices. Instructions for clearing the pairing history from your device can be found below.

1. 1. Touch Tools
   2. Touch Settings
   3. Touch Bluetooth
   4. Touch Connections
   5. Touch Remove to remove a device

• If the headset is also paired to your phone, it is also recommended to clear the pairing history for this device on your phone as well.

Check Compatibility

• While Garmin cannot guarantee compatibility between your device and a particular headset model, as long as the headset supports the hands-free profile and has a Bluetooth version of 1.1 or higher, it should be compatible with your device.

Check for Supported Audio Type

• Your device can receive navigation prompts through a Bluetooth headset. During navigation, when an instruction such as "Turn left in 500 feet" plays through the device, this prompt will be played in your headset
  

Alternate Pairing Modes

• Bluetooth headsets/helmets (especially those designed for motorcycle usage) will often have multiple Bluetooth pairing modes. These are designed to give the Bluetooth accessory flexibility for different uses (phone, navigation, music, etc.). It may be necessary to try the other pairing modes offered by your headset, to find one that works best with your Garmin device.

• The owner’s manual for your Bluetooth headset should include instructions on how to use these alternative pairing modes; if it applies to your Bluetooth headset.

NOTE: A phone call is prioritized over any other audio.  The device will mute spoken navigation prompts when a call is active.  The visual on-screen navigation prompts continue.  Navigation prompts resume when the phone call is disconnected.