Select your product to confirm this information applies to you

VIRB Ultra 30 Not Detected by Computer

The VIRB Ultra 30 will typically appear as a drive on your computer, allowing easy access to data on the device regardless of the operating system. A sequence can be performed which can help the device be seen by the computer in the event that it will not connect normally.

To troubleshoot a VIRB Ultra 30 that is not being recognized by the computer:

  1. Turn the camera off, and have the SD card inserted
  2. Press and hold Shutter/Enter
  3. Plug the USB cable into external power (not into the device)
  4. Wait for the LED on the camera to change from green to off
  5. Release Shutter/Enter
  6. Wait for the LED to change from off to blinking yellow
    • Note that the LED will only blink yellow for 10 seconds.
  7. Plug the other end of the USB cable into the device before the LED stops blinking yellow

The VIRB Ultra 30 should be recognized by the computer after following this sequence.