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Garmin Express Not Detecting Devices on Newer Mac OS
For users of macOS Catalina 10.15 and higher, permission is required to allow devices to connect with the Garmin Express™ application. You may see a message Garmin Express would like to access files on a removable volume. An example is shown below.
Selecting OK will allow Garmin Express to recognize the device.
Selecting Don't Allow prevents Garmin Express from recognizing the device. This can be adjusted in the Security and Privacy settings on the computer if Don't Allow was accidentally selected.
NOTE: Some newer Mac computers may only have USB-C or Thunderbolt ports, which would require an adapter. Apple® has a helpful support article that explains different USB types, how to identify them, and what adapters can be used: Identify the ports on your Mac.
If the Security and Privacy settings are set to allow Garmin Express to access files on a removable volume and the device is still not being recognized, refer to the articles
below
for additional troubleshooting suggestions.
Adjusting the Security and Privacy Settings on Newer macOS
Select the following option that is your current macOS.
macOS Catalina, Big Sur, and Monterey (macOS versions 10.15-12)
Select the Apple icon.
Select System Preferences.
Select Security & Privacy.
Select the Privacy tab.
Select Files and Folders.
Select the box next to Removable Volumes for Garmin Express to add a checkmark.
If Garmin Express is not listed in the privacy tab under Files and Folders, try creating a new Admin user on the Mac or try using another computer.
If this option does not appear after creating the new Admin user, the Mac may need to be serviced.
Select Quit Now. This message will only appear if Garmin Express is open or running in the background.
NOTE: The computer may need to be restarted after completing these steps for Garmin Express to detect the device.
macOS Ventura, Sonoma, and Sequoia (macOS versions 13-15)
NOTE: You may have to restart the computer after completing these steps for Garmin Express to detect the device.
Select the Apple icon in the top-left corner of the desktop.
Select System Settings.
Select Privacy & Security.
Select Files and Folders.
Select the arrow next to Garmin Express to expand it.
Enable Removable Volumes.
Select Quit & Reopen if prompted.
NOTE: You may have to restart the computer after completing these steps for Garmin Express to detect the device.
Allow Accessories to Connect on Mac Computers With Apple Silicon
Newer Mac computers that use Apple Silicon will give an alert when a new or unknown USB accessory is first connected. You must allow the accessory to connect in order for it to be recognized by Garmin Express. If you do not get an alert or your device will not connect, refer to Apple support for further assistance.
