Frequently Asked Questions About inReach Annual Plans

Annual Plans are contracted at a one-year minimum with the benefit of paying a lesser monthly rate than Freedom Plans. Annual plans are best suited for those who plan to use their inReach on a consistent basis, or for those who want to be able to grab and go with their inReach at any given moment. For those who don't plan to use their inReach consistently, refer to the Related Content for information on Freedom Plans.

The following questions about Annual Plans are answered in this FAQ:

I just signed up for an inReach Annual Plan service subscription. Where is my invoice? Why didn't you charge me?
What day of the month will my credit card be charged?
I canceled my plan after the one year contract ended and have some unused airtime/messages left. Do I get a refund?
I did not use all of my messages this month. Will unused messages roll-over to the next month?
Why is my first invoice so high?
Do I have to pay to move up or down a plan?
When moving up or down a plan, when does the change take effect?
Is there a yearly subscription fee?
Are there fees if I cancel my plan within the first year?
If I switch devices on an Annual Plan, does the one year contract reset?
What happens after the one-year contract? Does a new contract begin automatically?

I just signed up for an inReach Annual Plan service subscription. Where is my invoice? Why wasn't I charged?

The invoice is generated and emailed upon completion of your service activation. Your credit card is charged within 24 hours of activation.

If the subscription is activated on the first day of the month, the invoice generated will include the one-time activation fee along with the subscription fee for the full first month of service.

If the subscription is activated on a day other than the first of the month, a prorated invoice will be generated including the one-time activation fee and a prorated month of service for the remainder of the month. During prorated months of service, message allotments are also prorated accordingly.

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What day of the month will my credit card be charged?

After initial activation of an Annual Plan, your invoice is released on the first of each month and your credit card is charged within 24 hours.

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I canceled my plan after the one year contract ended and have some unused airtime/messages left. Do I get a refund?

As there will be a final bill processed after cancellation, we have to wait 30 days to ensure any usage is taken into consideration first. If there is still a credit remaining after this, you can contact our Billing team for a refund to be issued: Contact Garmin Services Billing

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I did not use all of my messages this month. Will unused messages roll-over to the next month?

If your service is active on a Annual Safety or Annual Recreation plan, unused messages will not roll-over into the next month. Customers with the Annual Expedition or Annual Extreme¹ plans have unlimited messaging.

¹As of November 2019, Extreme subscriptions are no longer available for purchase. All features of the Extreme plan have moved to the Expedition plan. All existing Extreme plan users can remain in their plan until they deactivate or cancel their subscription.

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Why is my first invoice so high?

Your first invoice includes the Annual Plan activation fee, first month’s service costs, plus any applicable taxes and/or fees.

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Do I have to pay to move up or down a plan?

No, there are no additional fees to move up or down a plan.

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When moving up or down a plan, when does the change take effect?

If you upgrade your plan, this takes effect immediately for the remaining duration of the current bill cycle and is prorated accordingly.

If you downgrade your plan, it takes effect the next bill cycle. You can cancel the pending downgrade any time before the next bill cycle begins.

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Is there a yearly subscription fee?

No. After the initial activation fee you are only paying the monthly service costs, plus any applicable taxes and/or fees.

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Are there fees if I cancel my plan within the first year?

Yes, you would be responsible for any remaining month's service costs within that current contract and possibly an Early Termination Fee.

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If I switch devices on my Annual Plan, does the one year contract reset?

No. As you are simply switching the plan from one device to another, your current contract continues as-is.

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What happens after the one-year contract? Does a new contract begin automatically?

Once the one-year contract has been met, your service is not shut off as these are safety devices. The plan will renew every month until you cancel. If you cancel on or after the one-year contract, there is no further obligation or cancellation fee.

Keep in mind, you're locked in to the lower rate by leaving the plan as-is. If you cancel then start a new contract, it is a new one-year commitment because you canceled the plan that met the commitment period.

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