If a Garmin dog tracking handheld freezes, reboots, or won't power on at all, there are several things that can be checked to determine and resolve the cause of the issue.

Before attempting the steps below, check to make sure your device has the latest software updates installed. Instructions for updating your device can be found at the following link:

Installing Software Updates to Dog Tracking Handhelds and Compatible Collars

If the issue persists, try the troubleshooting steps below according to the type of behavior the device is displaying.

Note: The steps below are listed in the recommended order but only need to be followed until the issue is resolved.

To fix a device that will not power on:

Double check that the device is fully charged
If the device does not power up, connect to an external USB power source
If the device powers up with USB power the battery may be defective and the device may need to be replaced

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To fix a frozen device:

Press and hold the Power button to attempt a soft reset

If the device continues to experience issues after following these steps, please return to the Support Center and identify your product by entering the name or serial number into the search box. Once a product is identified look for the blue Contact an Expert section at the bottom of the screen and select Chat, Call or Email to contact Product Support for further assistance.