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Garmin Connect says that I am logged in but continues to prompt me for a Username and Password

When trying to log into Garmin Connect with certain configurations it is possible to get into a login loop where it shows being signed in, however, it keeps asking for a Username and Password. This issue is easily resolved by taking the following steps.

  1. Open Internet Explorer    
  2. Click Tools
  3. Click Internet Options
  4. Click the Security tab
  5. Select Trusted sites
  6. Click the Sites button
  7. Select *.garmin.com (if listed) and click the Remove button
  8. Add buy.garmin.com, my.garmin.com, sso.garmin.com and connect.garmin.com to the list of Trusted Sites*
  9. Close the Trusted Sites window
  10. Select Internet and make sure that there is a check in the box for Enable Protected Mode
  11. Select Local intranet, Trusted sites, and Restricted sites one by one and make sure there is not a check in Enable Protected Mode
  12. Click OK
  13. Close out of any Internet Explorer windows

Once Internet Explorer has been restarted the issue will be resolved. If it is not, try restarting the computer to make sure that Internet Explorer has been completely shut down and restarted.

If the steps above do not resolve this issue, there may be some settings in Internet Explorer or the computer's security software that may need to be configured in order for the login process to work properly. Using another browser such as Firefox may resolve this issue or indicate what is causing the problem.

*It may be necessary to ensure that there is no check in the "Require server verification (https:) for all sites in this zone" box in order to complete this step.