If you are having trouble hearing the sound coming from your device, ensure that the volume is set to an audible level. Overall volume can be adjusted by using the volume buttons on the back of the unit. Additional volume controls can be found in the device's settings.

To check the volume level:

Touch Settings
Touch Device
Touch Sound & notification
Confirm the desired volume for any that apply:
- Navigation
- Media
- In-Call
- Alarm
- Notification

The volume should now be set to the desired level.