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Garmin Explore App Bluetooth Troubleshooting for the inReach Mini 2
If you are experiencing issues with an inReach® Mini 2 satellite communicator not pairing with your smartphone or tablet, this article goes over what to look for and troubleshooting for the Garmin Explore™ app, if needed.
If your issues are concerning connection with the Garmin Explore app after pairing or syncing, see
Related
.
IMPORTANT: If you pair your Garmin device through your phone's native Bluetooth® settings first, it will not successfully pair to the Explore App. Pairing must occur from within the Explore App for Garmin Devices. If you are having trouble pairing, try starting over by first removing the device from your Explore App and then forgetting the Garmin device from your phone's Bluetooth settings.
Items to Check
If issues occur when trying to pair for the first time, getting a new or replacement phone, or after resetting your device, refer to the following suggestions.
Check for Software Updates
Garmin Device Updates
Use the Garmin Express™ program on a computer to check for software updates available for the inReach Mini 2 communicator. For steps, see - Updating the Software on Your inReach Mini 2 .
Garmin Explore App Updates
Access the app store on the phone or tablet to install any available updates for the Garmin Explore app.
Phone or Tablet Updates
Most mobile devices install updates automatically, but it is best to confirm you have the latest operating system and install any missing updates. Consult your phone manufacturer for assistance, if needed.
Reboot the inReach Mini 2 and Phone or Tablet
Restarting the devices you are trying to pair will often resolve common Bluetooth issues.
Try powering off both the inReach Mini 2 communicator and your phone or tablet, then powering them both back on.
Confirm Bluetooth Pairing is Enabled
Check in the phone or tablet settings to ensure Bluetooth is turned on and not in Airplane mode. Contact the phone or tablet manufacturer for assistance, if needed.
To enable Bluetooth pairing on the inReach Mini 2:
From the home page, press OK to open the main menu.
Select Settings.
Select Phone.
Select Pair Phone.
Retry the Pairing if It Fails or Stalls
If you encounter a Pairing Failed error with the option to Retry, select Retry to try again.
If it fails again after selecting Retry, perform the following:
Forget/remove/unpair the inReach Mini 2 from the Bluetooth menu in the phone or tablet's settings.
Start the pairing process again in the Garmin Explore app and the Mini 2
On the Devices tab of the Explore app, click the + at the top right of the screen.
Select inReach Mini 2.
On the device, press OK to open the Main Menu.
Select Settings.
Select Phone.
Select Pair Phone.
Allow Enough Time for the Phone or Tablet to Find the inReach Mini 2 Communicator
During the pairing process it can take 20+ seconds for the phone or tablet to find the inReach Mini 2.
If your phone or tablet does not find the device right away, allow more time. Once the device has been found, select Connect it.
A six digit pin will appear on the device after you select Connect it.
Connect the Phone or Tablet to Mobile Data and Try Again
If the inReach Mini 2 communicator is not pairing with the phone or tablet connected to Wi-Fi, try switching to a mobile data connection and try again.
Uninstall and Reinstall the Garmin Explore App
Uninstall the Garmin Explore app from your mobile device.
Select your operating system below for instructions on how to uninstall an app. For further assistance, refer to your mobile device's user manual.
