Select your product to confirm this information applies to you
Registered Chart Not Showing in Garmin Express™ or ActiveCaptain®
Registration via the ActiveCaptain® app or Garmin Express™ computer application
The ActiveCaptain® App or the Garmin Express™ program allows users to register devices, update software, or update built-in maps. ActiveCaptain® is a mobile application available on Android or iOS devices. Garmin Express™ is a computer program available for both Windows and MAC systems. Either application or program allows users to register compatible GPSMAP, ECHOMAP devices, and the preloaded chart. Registering Garmin Marine Devices and Charts
Garmin Express™ Preloaded Chart Cards Registration Fails
Preloaded chart cards such as BlueChart® g3, LakeVu® g3, Garmin Navionics+™ or Garmin Navionics Vision+™ are registered using Garmin Express™. After registration, it is shareable with other compatible devices on the same vessel. A file writes to any micro/sd card inserted into the chartplotter. It is necessary to remove the GarminDevice.xml file to register the preloaded chart.
To remove the GarminDevice.xml
Insert the micro/SD card into the computer card reader
Explore the card
Locate the Garmin Folder > Open
Open the Garmin Folder > Highlight the GarminDevice.xml highlight this file > right click > Delete. Do not delete any other files on the card
The preloaded chart card is recognized in Garmin Express and registered.
ActiveCaptain® App Chart Missing or Registration Fails
Note: Creating a preloaded chart card as the ActiveCaptain card and selecting the format option will delete the chart permantely from the card
Confirm the chartplotter is compatible
Confirm compatible chartplotter is registered
Open the ActiveCaptain® app and select Boat Apps > My Marine Devices and confirm the device shows as registered
Confirm compatible chartplotter and chart are registered to the same account
Open the ActiveCaptain® app select Settings > About > and make sure that the "Logged in as: " email address matches the email the downloadable chart was purchased under or account the preloaded chart card was originally registered under
Confirm software is up to date on chartplotter for chart compatibility
From the home screen select Settings > System > System Information > Software Information
To access software information specific to the chartplotter see steps from owner's manual: Find a Manual for a Marine Product
Update software if necessary: Garmin Marine Device Software Updates
Confirm card reader is compatible
The Garmin Card Reader : PART NUMBER 010-01023-00 does not have compatibility with Garmin Navionics+™ or Garmin Navionics Vision+™
- The Garmin USB Card Reader with USB-C Adapter Cable : PART NUMBER010-02251-10 is compatible with Garmin Navionics+™ , Garmin Navionics Vision+™, BlueChart® g3 and LakeVu® g3
Check to see if the chart registered prior on the ActiveCaptain account
Open ActiveCaptain on the smart device
Select Chart
Select
Select My Charts
Charts Not Shown in Either Garmin Express™ Computer Application or the ActiveCaptain® App
If the GPSMAP or ECHOMAP chartplotter is registered and the preloaded map does not display in the account, or if a purchased preloaded BlueChart g3, LakeVu g3, or Garmin Navionics+ does not list under charts, this can be due to:
Someone previously registered the device or the preloaded chart card. Chart content stays with the original account and is non-transferable
The device did not contain preloaded chart content
- The preloaded map card was formatted as ActiveCaptain card and the chart no longer exists on the microSD / SD card