The Watch Casing on My vivoactive 3 Music Watch Is Broken

If the casing that secures the band on your vivoactive 3 Music is broken, as shown in the image below, the watch will need to be replaced.

You can request an exchange using the following tool: Garmin's Online Exchange for the vivoactive 3 Music .

IMPORTANT: The Garmin exchange tool is only available in select countries and an exchange fee may apply when submitting a request to replace your device. Refer to the drop-down list in the exchange link for details. Contact your local Garmin Product Support office for assistance if your country is not listed.