Device not recognized by the computer: DC 50, T5, TT10 and TT15

The DC 50, T5, T5 mini, TT 10, TT 15 and TT15 mini all enter USB mode when they are connected to the USB cable and plugged into the computer. There are no further steps necessary for the collars to enter the USB mode.

There is a way to bypass this mode on these collars if you are trying to download track information to the computer. To get information on how to download track data from the collars, please see related content.

Keeping in mind that the collars enter USB mode as soon as they are plugged into the computer will help with updating the devices and uploading any necessary information.